Refund Policy

BUTIQ.IN’S 15 DAY RETURNS & EXCHANGES POLICY:

Butiq.in’s Return and Exchange Policy offers you the option to return or exchange items purchased on Butiq.in within 15 days of the receipt. In case of returns, we will credit the amount you paid for the products as cash back into your Butiq.in account. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However an exchange is subject to availability of the item with the seller. The return shipping has to be handled by the buyer and so is the cost of shipping.

The following EXCEPTIONS and RULES apply to this Policy:

  • Certain innerwear, cosmetics, socks, deodorants, perfumes, fashion accessories, hair accessories cannot be exchanged or returned. The list of items where returns or exchanges is not supported includes:
  • Bra, Vests, Briefs, Trunks and Lingerie.
  • Anklets, Bangles, Earrings, Bracelets, Brooches, Earrings, Pendants, Necklaces and Rings.
  • Mittens, Socks and Wrist-Bands.

All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact, and should not be broken or tampered with.

Exchanges are allowed only if your address is serviceable for an Exchange by the logistics team.

In case you had purchased an item which had a free gift associated with it and you wish to return the item, please also return the free gift.

If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

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Converted prices are for reference only - all orders are charged in Rs. Indian Rupee INR.
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